This statement discloses the privacy, practices and policies for the
RepeatSeat website, and it is intended to inform you of what we do and
do not do with the information you provide us in the course of using our website.
Your Privacy is Important
RepeatSeat is committed to ensuring your privacy as a customer. We believe
ensuring the security of your personal information is an important part of our
job, and strive to protect any personal information you may provide us.
Your personal information is not loaned, sold or leased to anyone for any purpose.
When does RepeatSeat collect your personal information?
In order to operate the website and to provide products and services to you,
including information on products and services that may be of interest to you,
RepeatSeat may collect “contact information” (i.e., information that could be
used to contact you such as full name, address, phone number, email address, as
well as your computer’s unique IP address), “financial information”
(i.e., passwords, credit and debit card numbers, and bank and other financial
institution account numbers) and “demographic information” (i.e., postal code,
home town, gender, purchase history information, age, and IP addresses that are
not unique to your computer) from you.
How does RepeatSeat use your personal information?
RepeatSeat will use your personal information for the purposes of a)
providing you with any products and/or services you have requested; b)
any service-related activities such as collection of payment for product
or subscription fees from you for those services; and c) notifying you or
contacting you regarding any problem with RepeatSeat products or services.
RepeatSeat sells tickets on behalf of others; it does not produce or otherwise
bring you events. Venues, promoters, bands, teams, leagues and others
(the “Client Venue”) produce and bring you events. When you use RepeatSeat to
order tickets, instead of providing your information directly to the Client
Venue, you provide your personal information to RepeatSeat, who may then pass
that information on to the Client Venue. By using the RepeatSeat website you
consent for us to provide your personal information to the Client Venue.
Online Purchases
Our website uses an order form for customers to purchase our products and
services online. We collect contact information and financial information.
Contact information from the order form is used to send billing invoices and to
get in touch with customers when necessary. Financial information is used only to
bill the customer for their purchase and is only shared with the Client Venue,
except a) if such disclosure is necessary to comply with law; b) to co-operate
with or seek assistance from law enforcement; or c) to protect the interests or
safety of RepeatSeat or other visitors to the website, or users of services or
products provided by RepeatSeat.
RepeatSeat may wish to use the contact information you provided in the order form
to offer or communicate with you about additional products and services provided
by our Client Venues. These communications may include notification of sales,
special events, promotions and other exclusive offers. Your consent to the use of
your personal information for these additional purposes is voluntary and not
required as a condition of completing your purchase transaction. If you do not
wish RepeatSeat to use your contact information for these additional purposes,
please contact the RepeatSeat privacy office at customer.support@repeatseat.com.
Surveys and Newsletters
Through surveys and newsletter registration, our
website may request users to give us contact, demographic,
and/or financial information. The demographic information
is used to enhance user experience so we can be more content
specific. The contact information is used to notify users of
new content, and to provide surveys and newsletters, via email.
Financial information that is collected is used primarily for in-house
statistics, advertising, and marketing target information.
Contests and Promotional Offers
We may run contests on our website in which we ask visitors for contact information
and demographic information. The user’s contact information is used to contact
the visitor when necessary, such as if they win a contest or to notify users of
upcoming contests. The demographic information is used to perform business
analysis and to tailor the website and communications to you.
Contests and Promotional Offers with Select Third Parties
RepeatSeat may run contests or other promotional offers in conjunction with select
companies other than RepeatSeat, including, but not limited to, Client Venues.
When you choose to participate in these contests or promotional offers, you may
be asked to give these third parties your personal information. These businesses
operate independently from RepeatSeat. Any personal information that is given to
them is at your option and is not controlled by our Privacy Policy. To avoid
confusion, we will identify these businesses as separate from RepeatSeat. We
encourage you to read the privacy policies of these businesses if you have any
concerns about how they will treat your personal information.
Website Usage, Traffic & Purchasing Patterns
RepeatSeat may track customer purchases, related traffic patterns and website
usage to help us provide superior customer service and convenient access to our
products, direct our merchandise order, and improve customer access website
responsiveness and usefulness of the website.
Does RepeatSeat Share Your Personal Information?
RepeatSeat hires certain trusted companies to act on our behalf by performing
such functions as conducting product and service research, processing credit
card payments, delivering merchandise you have purchased from us, and providing
customer service. These entities are provided with only the information needed
to perform their specific function and they may not use your personal information
for any other purposes. They are bound by contract to maintain the confidentiality
and security of your personal information, and are restricted from using such
information in any way not expressly authorized by RepeatSeat.
Your IP Address
Like most e-commerce websites, each time you visit the website RepeatSeat
automatically collects your IP address and the web page from which you came.
In order to administer and optimize the website for you and to diagnose problems
with our website, we use your IP address to help identify you and to gather broad
demographic information about you.
Use of Cookies
A cookie is a small text file stored on your hard drive. Depending on how you
have configured your browser, when you visit the RepeatSeat website we use
cookies. Cookies are required to shop on our website. We use cookies to assist
with anonymous website traffic analysis, which includes tracking the time and date
of visits, pages viewed and referring URLs. There are simple ways to either refuse
all cookies, or accept them each time they are offered. Consult your browser’s
help files for assistance on changing cookie settings or removing cookie files.
Website Security
We will use appropriate security safeguards to protect your personal information
against loss, theft and unauthorized access. For security of transactions, we
use the secure sockets layer (SSL) protocol, which encrypts any information you
send to us electronically. The encryption process protects your information such
as your credit card number and billing and shipping information by scrambling it
before it is sent to us from your computer. Once the website receives your
transmission, we make commercially reasonable efforts to ensure its security
on our system.
Unfortunately, no data transmission over the internet can be guaranteed to
be 100% secure. As a result, while this website strives to protect your
personal information, we cannot warrant the security of any information
you transmit to us, and you do so at your own risk.
Unlawful Activities
This website reserves the right to co-operate with local, provincial,
national and international authorities in investigations of improper or
unlawful activities, and this may require the disclosure of personal
information. We may also report to other organizations about improper or
unlawful user activities on this website, and this reporting may include
disclosure of personal information relating to those individuals conducting
such improper or unlawful activities.
Children
RepeatSeat products and services are directed at an adult market, and therefore
this website is intended for use by adults only. RepeatSeat encourages parents to
take an active role in their children’s use of the Internet, and to inform them of
the dangers of providing information about themselves over the Internet. Children
of any age should always ask a parent for permission before sending personal
information to anyone online. No information should be submitted to or posted on
this website by users under 18 years of age without the consent of their parent or
guardian. Children are not eligible to use our services and we ask that minors
(under the age of 18) do not submit any personal information to us. If you are a
minor, you can use this service only in conjunction with your parents or guardians.
Links
We have agreements with third parties which allow you to go to their website
directly from our website. If you link to these websites, you may be asked to
provide your personal information to them. Please be aware that as you have left
our website, RepeatSeat is no longer your host, does not control --
and is no longer responsible for -- the policies or practices of the third
party and its website. We encourage you to read each website’s privacy policy.
This Privacy Policy applies solely to the RepeatSeat website.
Access and Modification to your Personal Information
At your request RepeatSeat will provide you with a statement disclosing all your
personal information currently in our possession, and an explanation of how your
personal information has been used and/or disclosed by RepeatSeat. Your right to
access your personal information is subject to applicable legal and commercial
restrictions.
If you wish to update your personal information, please visit the member login
page on our website to make such changes online, or alternatively you may request
that RepeatSeat make these changes by contacting RepeatSeat directly at the address
provided below.
Modification to Privacy Policy
RepeatSeat reserves the right to modify its website policy at any time. This
privacy policy is not intended to, and does not, create any other contractual or
other legal rights for or on behalf of RepeatSeat.
Opting Out
If you wish to have any of your personal information removed from our databases,
or if you no longer want us to send any further communications to you, please send
a detailed email request to customer.support@repeatseat.com.
Questions or Comments
RepeatSeat may use or disclose your customer information to parties connected with
the contemplated or actual sale, assignment, or other disposal of all or part of
our business or assets. In such a transaction, customer information is generally
considered one of the transferred business assets, but will remain subject to this
Privacy Policy, and may be used and disclosed only for the purposes for which it
was collected unless you otherwise consent.
